Motivation Observation Case Study Nursing - 1753 Words

HCAD 701: Organizational Behavior- PA2 Jennifer Chaix J16006447 September 18, 2017 Motivation Observation Case Study Drafted for: Jane Couch, Director of Nursing Subject: Susan Smith, LPN The purpose of hospitals is to restore a patient’s health. Individuals who decide to pursue a career in the healthcare field have a desire to help people. When tasked with a responsibility of that magnitude, healthcare workers find themselves burned out and now tackling personal issues for themselves. To no surprise, three out of four nurses surveyed by The American Nursing Association noted the effects of stress and overwork as a top health concern (McHugh et al., 2011). It behooves hospital management to encourage employee enthusiasm. Determining the†¦show more content†¦It is often presented in a pyramid of five tiers. Each tier models a human need, with the most basic need listed on the base of the pyramid. According to Maslow, one must achieve the lower tier before he or she will attempt to satisfy the next â€Å"need†. Maslow’s five needs are (in order from most basic to highest level): 1. Physiological Needs 2. Safety Needs 3. Belongingness and Love Needs 4. Esteem Needs 5. Self-Actualization Using this theory, Susan’s needs are identified. Additionally, ways for management to motivate Susan have also been identified. 1. Physiological Needs: Food, Water, Warmth, Rest. - Susan is a 30 year old wife, mother of two young children, and LPN of 10 years. She has also worked more than normal the last few months, due to the rising inpatient census. It is likely Susan is tired. - Management can help by ensuring schedules are fair, nurses have the opportunity to take breaks, and ensure over-time is evenly assigned to nurses. 2. Safety Needs: Security and Safety. - Susan’s husband is a lawyer so it can be inferred financial distress is not a cause of dissatisfaction. 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